On Monday, Facebook, Instagram, and WhatsApp were offline for reasons that are unclear. That left billions of users without social media. In some places, WhatsApp specifically is depended on for everyday communication and for small businesses around the world. The World’s host Marco Werman talks to Elsie Ewudzie-Sampson, who runs a grocery delivery in Accra, Ghana, about how the outage disrupted her business and how she’ll prepare for future outages.